Providing "Design to Delivery" to ensure unmatched quality and service
The Cardinal Rules™
Ensuring Customer Satisfaction
Delivering high quality shower enclosures, commercial glazing systems, and artisan glass on time, while providing the highest level of responsive customer support.
Cardinal Rule #1 – Reliable Quality
Our talented and motivated domestic workforce, combined with a broad range of manufacturing capabilities, drives industry-leading Cardinal quality. We manufacture all of our products in our centrally located facility in Louisville, KY, where we employ state-of-the-art fabrication, tempering, and glass finishing equipment. You can count on us to deliver the highest quality product on-time, every time. With over half million square feet of manufacturing and distribution space nationwide, combined with the efforts of personnel, Cardinal is unsurpassed in ensuring high quality deliveries to its customer base.
Cardinal Rule #2 — On-Time Delivery
Because we understand the critical nature that on-schedule delivery plays in keeping your projects moving forward, we employ a dedicated fleet of more than one hundred long-haul and local delivery trucks. With the added support of our nationwide network of manufacturing and distribution facilities, Cardinal is uniquely suited to meet your strict scheduling requirements. With locations strategically located throughout the United States, Cardinal is organized to ensure rapid, on-time delivery.
Cardinal Rule #3 – Responsive Support
Cardinal’s founder, Don Ross, was fully committed to customer service, and today Cardinal continues to follow Don’s approach to business. At Cardinal, the customer’s needs come first.
Our management team has decades of combined industry experience in glass shower enclosures and commercial glazing, and the Cardinal customer support team is unmatched in size and technical capabilities, with experienced representatives trained and motivated to serve your specific needs. In addition, we have a team of glass artisans who are ready to assist customers in creating unique glass designs that meet critical functional and artistic objectives. We’re always on hand when you need us—fast. It’s a Cardinal rule.